JD Dillon is a Speaker, Technologist, and Author of The Frontline Enablement Playbook, a new book focused on helping organizations better support frontline and deskless workers. In this conversation, JD shares why frontline managers are some of the most important and overlooked people in the workplace. He unpacks the challenges they face every day, from constant unpredictability to limited support, and explains why traditional leadership development often misses the mark. Finally, JD also explores what organizations can do differently to better enable frontline teams, build stronger workplace communities, and create environments where people can thrive.
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Links
- JD’s LinkedIn: https://www.linkedin.com/in/jddillon/
- JD’s Book: https://jddillon.com/frontlinebook/